Get in Touch With Us

This page tells you how to contact the Online Casino Sites editorial team, what we can realistically help with, and what we cannot. We publish research-based reviews of US online casinos — bonus terms, payment methods, withdrawal rules, licensing and state availability. We are a publisher, not an operator, so we cannot access your casino account, release a payout or overturn a decision made by a gambling site.

Email the editorial desk

Write to [email protected]. Every message is read by a person on the team. We aim to reply within two business days, and longer for anything that needs us to re-check an operator's published terms.

To get a useful answer first time, include:

• The page you were reading — the URL or the headline, so we know which review or guide you mean.
• The casino involved, if your question is about a specific brand we cover.
• The exact wording that seems wrong, and where you saw the correct version — an operator's terms page, a state regulator's site, or a screenshot.
• Your state, if the question concerns availability, since legal access to real money online casino play is decided state by state.

Please do not send account numbers, passwords, Social Security numbers, card details or copies of ID documents. We never need them, and we do not want to hold them. If a casino's verification team has asked you for documents, send those to the casino through its own secure upload, not to us.

What we can help with — and what belongs elsewhere

Your question	Where it goes
A factual error in one of our reviews or guides	Us — mark the subject line "Correction"
How wagering requirements, max bonus bets or bonus expiry work in general	Us — we can explain the mechanics
A pending withdrawal, locked account or KYC hold	The casino's support team first, then its formal complaints procedure
A complaint the casino has not resolved	The regulator or dispute body named in that operator's terms
Self-exclusion from a specific site	The operator's responsible gambling settings, and any state self-exclusion register you are eligible for
Advertising, affiliate or partnership proposals	Us — but read the disclosure below first
Immediate support with gambling harm	1-800-GAMBLER, the national problem gambling helpline, available 24/7

How we make money, stated plainly

Some links to casinos on this site are commercial. If you open an account through one, the publisher may earn a commission. That arrangement does not buy a ranking, a rating or a favorable sentence, and it does not change the terms you get. If you contact us to ask whether a particular placement is paid, we will tell you.

Commercial enquiries are welcome at the same address. What we will not do is publish a sponsored review presented as editorial, accept copy written by an operator, or remove a documented drawback from a write-up in exchange for a fee.

Reporting a problem with a bonus offer

Bonus disputes are the single most common reason readers write in. Headline percentages are the easiest part of an offer to advertise and the hardest part to read. Before you contact anyone, pull up the promotion's own terms and check five things: the wagering multiplier and whether it applies to the bonus alone or bonus plus deposit; the maximum bet allowed while a bonus is active; the expiry window; any cap on what you can cash out from bonus winnings; and which games count toward playthrough, since slots usually contribute far more than blackjack, roulette or baccarat.

The offers listed on this site vary widely on exactly those points, which is why a bigger number is not automatically a better deal:

• Raging Bull — 410% up to $10,000 plus 50 free spins. Our top-rated listing at 10.0, and the most-asked-about offer in our inbox, largely because the headline figure is so large. A match of that size is normally paired with substantial playthrough and a maximum bet cap while the bonus is live; breaching that cap is the usual reason a payout gets voided. Check the qualifying deposit, the spin game and any cashout ceiling before you claim. Limitation: an offer this heavily structured suits players who intend to play through a long session, not anyone hoping to deposit, clear and withdraw quickly.
• Magician Bet — 101% no wagering. Rated 9.8, and it earns a mention here because "no wagering" removes the mechanic that causes most reader complaints. Winnings from a no-wagering bonus are generally withdrawable without a playthrough multiplier, though minimum deposit, maximum bonus value and game restrictions can still apply. Limitation: the match percentage is modest next to the others on this page, so the headline value is smaller even if the terms are cleaner.
• Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser. Rated 9.7. The free spins are tied to one named slot, which matters: spin winnings from a specific title often carry their own wagering and a cap on convertible winnings separate from the deposit match. Limitation: if that game does not suit your style or volatility preference, the spins portion is worth less to you than the number suggests.
• Uptown Aces — 600% for new players. Rated 9.4 and the largest headline match on the list. Limitation: the higher the multiplier, the more likely there is a low maximum cashout attached, so read the cap before treating it as a 600% opportunity.

If, after checking the terms, you believe a casino has applied them differently from what it published, send us the promotion wording and the operator's response. We cannot compel anyone to pay, but we do update our reviews when a pattern is documented.

Payment and withdrawal questions we get asked

We can explain how payment methods generally work for US players; we cannot move your money. Availability differs by operator and by state, so always confirm on the cashier page of the site you are using rather than assuming.

• Debit cards are the most widely accepted deposit route and are usually instant, though card issuers sometimes decline gambling transactions.
• Credit cards are accepted in some places and blocked in others; where they work, your issuer may treat the transaction as a cash advance with its own fee and interest.
• ACH and online bank transfer are common for both deposits and cashouts, typically clearing in a few business days.
• Wire transfer tends to be reserved for larger withdrawals and often carries a flat fee.
• E-wallets are usually the quickest cashout route where offered. PayPal availability is limited to certain state-licensed operators, so check before relying on it.
• Cryptocurrency is offered by some sites — Bets.FM, for example, advertises its 225% match up to 1 BTC plus 225 free spins in crypto terms — which brings its own volatility and network fees.

Sweepstakes-style sites work differently again. Card Crush, Zumba Cards and Amazon Jackpots price entries in coin packages and Sweeps Coins rather than a straight cash balance, with redemption rules instead of conventional withdrawals. If you are writing to us about one of those, tell us which coin type you were using, because the redemption conditions attached to promotional coins and purchased coins are rarely identical.

Almost every real money withdrawal is held until identity verification is complete. Expect to supply photo ID, proof of address and sometimes proof of the payment method. Larger or unusual activity can trigger source-of-funds checks. Submitting documents early, before your first cashout request, is the simplest way to avoid a delay — and the first withdrawal is almost always slower than the ones after it.

Questions about games and how we describe them

Readers often write to ask why a game we describe one way behaves another. A few points that resolve most of it. Slots are governed by a return-to-player figure that is a long-run average across millions of spins, not a promise about your session, and volatility describes how lumpy the results are around that average. Progressive jackpots frequently require a specific bet level to qualify. Live dealer blackjack, roulette and baccarat run on real tables streamed from a studio, so their results come from physical equipment rather than a random number generator, while virtual table games and slots use RNG software that licensed operators must have independently tested. Mobile play through a browser and through a dedicated app can carry different game libraries; if a title is missing on your phone, that is usually why.

If you think we have misstated an RTP, a provider, a game count or which rooms a casino runs, tell us where the correct figure is published. We will verify it against the operator or the software provider before changing anything, and we date material findings — the details on this page were last checked on Sep 25, 2026.

Sports betting and other products at the same brands

Several operators we cover run more than a casino. BetUS, listed here with a 200% match up to $4,000 for new players, is a sportsbook as well, with a racebook and poker alongside it. That matters when you contact anyone about a bonus, because sportsbook promotions use rollover on wagers placed rather than casino-style playthrough on spins, and a bonus taken in one product usually cannot be cleared in the other. Slots and Casino advertises its 500% up to $2,500 across three deposits, which is a staged offer rather than a single one — worth knowing before you ask why the full amount did not appear at once. Our questions inbox handles casino topics; for sportsbook account matters you will need the operator directly.

Legal standing, eligibility and what we cannot advise on

You must be at least 21 to gamble at most US online casinos, with some jurisdictions and sweepstakes products setting 18. There is no single federal license for online casino play. Regulation sits with individual states, and only a handful license real money online casino gaming; in those states, an operator must hold a license from that state's gaming authority to serve residents legally. Sweepstakes and social casino sites operate under a different legal model and are unavailable in some states regardless.

An important distinction we repeat often: a site accepting deposits from someone in the US is not the same as that site being authorized to serve them. If you want us to check what a given operator publishes about its licensing and which states it says it accepts, ask and we will point you to the source. We will not tell you whether playing is lawful for you personally — that is a question for a licensed attorney in your state, and we are not able to give legal advice.

Readers researching offshore options sometimes ask about sites outside the mainstream self-exclusion frameworks; our guide to casinos outside GamStop explains how those differ and what protections you give up.

If gambling has stopped being fun

If you are contacting us because you are worried about your own play, please do not wait on our reply. The National Problem Gambling Helpline is free and confidential at 1-800-GAMBLER, 24 hours a day. Licensed operators must offer deposit limits, loss limits, time-outs and self-exclusion in your account settings, and several states run their own self-exclusion registers covering every site licensed there. Blocking software installed on your phone and computer adds another layer. Gambling is entertainment that costs money; it is not a way to make income or fix a shortfall, and no bonus on this page changes that.

Before you write

1. Check the operator's own terms page — it settles most bonus and payment questions outright.
2. Contact the casino's support first if the issue is your account, and keep the reference number.
3. Send us the specifics: page, brand, wording, date, state.
4. Leave out anything sensitive. No account credentials, no ID scans, no card numbers.

Corrections and considered criticism are genuinely useful to us, and they are the fastest way to improve what is published here. Editorial queries, including anything addressed to Caleb Sullivan, reach the same desk at [email protected]. Take your time over the message — a clear one gets a clear answer.